Privacy Policy
FaithBuilt Health & Supplements
Website: faithbuilt.co.za
Last updated: 16 June 2026
FaithBuilt Health & Supplements (“FaithBuilt”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have regarding your information. It applies to your use of our website, faithbuilt.co.za (the “Website”), and to any interactions you have with us via WhatsApp, Facebook, email, or other communication channels.
By using this Website or providing us with your personal information, you consent to the collection and processing of that information as described in this Privacy Policy.
1. Information Officer
In terms of POPIA, FaithBuilt has appointed an Information Officer responsible for ensuring compliance with this policy and applicable data protection laws.
Information Officer: John Dapshis
Email: info@faithbuilt.co.za
Phone: 082 540 4543
If you have any questions, concerns, or requests relating to your personal information, please contact the Information Officer using the details above.
2. Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
2.1 Information you provide directly
- Name and surname
- Email address
- Phone number / WhatsApp number
- Delivery and billing address
- Payment information (processed securely via our third-party payment gateway)
- Order history and product preferences
- Any information you provide when contacting us, leaving a review, or messaging us via WhatsApp, Facebook, or email
- Information submitted through contact forms, sign-up forms, or competition/promotion entries
2.2 Information collected automatically
- IP address
- Browser type and device information
- Pages visited, time spent on the Website, and click activity
- Cookies and similar tracking technologies
2.3 Information from third parties
- Information from social media platforms (e.g. Facebook/Meta) when you interact with our adverts, pages, or messaging
- Information from payment processors confirming successful or failed transactions
- Information from courier or delivery partners regarding the status of your order
3. How We Use Your Information
We collect and process your personal information for the following purposes:
- to process and fulfil your orders, including payment processing and delivery;
- to create and manage your customer account, where applicable;
- to communicate with you about your orders, account, or enquiries;
- to send you marketing communications (such as promotions, new product launches, and the FaithBuilt story series) via email, WhatsApp, or social media where you have consented to receive these, or where permitted under POPIA’s direct marketing provisions;
- to respond to reviews, comments, or messages you send us;
- to improve our Website, products, and customer experience;
- to detect and prevent fraud, abuse, or unauthorised use of the Website;
- to comply with our legal, tax, and regulatory obligations.
4. Legal Basis for Processing
We process your personal information on one or more of the following bases:
- Consent – where you have given us permission to process your information;
- Contractual necessity – where processing is required to fulfil an order or provide a service;
- Legal obligation – where we are required to retain information for legal or tax purposes;
- Legitimate interest – where processing is necessary for our business operations and does not unreasonably override your privacy rights.
5. Sharing Your Information with Third Parties
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties strictly for the purposes described in this policy, including:
- Payment processors (e.g. PayFast and Yoco) to securely process online payments;
- Courier and delivery service providers to deliver your order;
- Website hosting and platform providers to operate and maintain the Website;
- Email and messaging service providers to send order confirmations, newsletters, or marketing communications;
- Social media and advertising platforms (e.g. Meta/Facebook);
- Regulatory authorities or law enforcement where required by law.
Where any third-party service provider processes personal information on our behalf, we take reasonable steps to ensure they apply appropriate security and confidentiality measures.
6. Cookies and Tracking Technologies
6.1
Our Website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse Website traffic, and support advertising on platforms such as Facebook/Meta.
6.2
Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect the functionality of certain parts of the Website.
6.3
We may use analytics and advertising tools such as Google Analytics, Google Ads, and Meta Pixel to understand how visitors use our Website and to measure the effectiveness of our marketing campaigns.
7. Direct Marketing
We may send you marketing communications via email, WhatsApp, or social media where:
- you have provided consent; or
- you are an existing customer and the marketing relates to similar products or services, in accordance with POPIA section 69.
You may opt out at any time by:
- clicking “unsubscribe” in emails;
- replying “STOP” to WhatsApp communications;
- contacting us directly.
Opting out will not affect transactional communications such as order confirmations and delivery updates.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Online payments are processed via secure, PCI-compliant third-party payment gateways. FaithBuilt does not store full card numbers or sensitive payment credentials.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, tax, and reporting requirements. When information is no longer needed, we will take reasonable steps to securely delete or anonymise it.
10. Your Rights
In accordance with POPIA, you have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or outdated information;
- request deletion of information that we are no longer authorised to retain;
- object to direct marketing;
- withdraw consent previously given;
- lodge a complaint with the Information Regulator.
To exercise these rights, contact us using the details below.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:
FaithBuilt Health & Supplements
A division of Awethentic Group (Pty) Ltd t/a FaithBuilt
Registration No: 2021/108714/07
Gqeberha (Port Elizabeth), South Africa
Email: info@faithbuilt.co.za
Phone: 082 540 4543
Website: faithbuilt.co.za
12. Complaints to the Information Regulator
If you are not satisfied with how we have handled your personal information, you may lodge a complaint with:
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: PAIAComplaints@inforegulator.org.za
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational reasons. The updated policy will be posted on this page with a revised “Last updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.