Shipping & Delivery Policy
FaithBuilt Health & Supplements
Website: faithbuilt.co.za
Last updated: 16 June 2026
This Shipping & Delivery Policy explains how we deliver orders placed through faithbuilt.co.za, including delivery areas, timeframes, costs, and what to do if something goes wrong with your delivery. This policy forms part of our Terms & Conditions.
1. Delivery Areas
1.1
We currently deliver to addresses within South Africa only.
1.2
Most major centres (including metro and surrounding areas) are serviced by our standard courier delivery. Delivery to outlying, rural, or remote areas may take longer than the timeframes below and may incur an additional surcharge, which will be communicated before dispatch where applicable.
1.3
If we are unable to deliver to your address for any reason, we will contact you to arrange an alternative delivery option or process a refund.
1.4
We do not currently offer international shipping.
2. Delivery Timeframes
2.1 Order Processing
Orders are processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
2.2 Standard Delivery
Once dispatched, delivery typically takes 2–5 business days, depending on your location.
2.3 Outlying Areas
Delivery to rural or outlying areas may take an additional 1–3 business days.
2.4
Delivery timeframes are estimates only and may be affected by factors beyond our control, including courier delays, load-shedding, weather conditions, or public holidays.
2.5
Customers will receive dispatch notifications and tracking information via email and/or WhatsApp where available.
3. Shipping Costs & Free Shipping
3.1
Shipping costs are calculated at checkout based on delivery location and selected delivery method.
3.2
Free standard shipping is available on orders over R750 within South Africa. Orders below this threshold will incur a shipping fee displayed at checkout.
3.3
Outlying areas or special deliveries may not qualify for free shipping. Additional charges will be communicated where applicable.
3.4
FaithBuilt reserves the right to amend shipping rates and free shipping thresholds from time to time. Changes will not affect confirmed orders.
4. Delivery Methods
4.1 Door-to-Door Courier
- Orders are delivered directly to the address supplied at checkout.
- A recipient should be available to receive the parcel.
- If no one is available, the courier may attempt redelivery or leave instructions for collection.
4.2 PUDO Locker / Collection Point
- Where available, customers may choose PUDO lockers or collection points.
- Collection notifications and collection codes will be sent by SMS or email.
- Parcels not collected within the courier’s specified timeframe may be returned to sender.
4.3
Delivery methods available to customers will depend on their delivery address and will be displayed during checkout.
5. Order Tracking
5.1
Once dispatched, customers will receive a tracking number or tracking link via email or WhatsApp where supported by the courier partner.
5.2
If tracking information has not been received within 2 business days after placing an order, please contact us for assistance.
6. Damaged, Lost, or Missing Parcels
6.1 On Delivery
Please inspect your parcel as soon as possible after receiving it. If the packaging is visibly damaged, please take photographs and notify us immediately.
6.2 Damaged Products
If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of receiving your order and provide:
- your order number;
- a description of the issue; and
- photographs of the product and packaging.
We will arrange an appropriate remedy in accordance with the Consumer Protection Act, 68 of 2008.
6.3 Lost or Missing Parcels
If your order has not arrived within a reasonable period beyond the estimated delivery timeframe, please contact us so we can investigate with the courier.
6.4 Incorrect Delivery Details
Customers are responsible for ensuring that delivery addresses and contact details are accurate and complete. Additional delivery charges may apply where parcels are returned due to incorrect information supplied by the customer.
7. Public Holidays & High-Demand Periods
During public holidays, peak shopping periods, promotional campaigns, or periods of high order volume, processing and delivery times may be longer than usual. We will communicate any expected delays where possible.
8. Contact Us
If you have any questions regarding your delivery or need assistance with an order, please contact us:
FaithBuilt Health & Supplements
A division of Awethentic Group (Pty) Ltd t/a FaithBuilt
Registration No: 2021/108714/07
Gqeberha (Port Elizabeth), South Africa
Email: info@faithbuilt.co.za
WhatsApp/Phone: 082 540 4543
Website: faithbuilt.co.za